If you work in after-sales service, you know how draining it can be to face frustrated, rude customers day in and day out.
Here’s a simple, time-tested trick from seasoned customer service pros: place a mirror behind you.
Why it works? Nobody likes seeing themselves angry. Catching their reflection often prompts customers to self-regulate and soften their tone.
Position a small mirror on your desk or wall directly behind you, so customers can see themselves while talking.
Give it a try—your interactions could become noticeably smoother. :-)
